RETURN POLICY

** All US domestic returns must be submitted through our return portal. Any return received without being properly submitted through the portal, will be considered an unauthorized return and will not be processed. Upon receipt of your merchandise at our facility, please allow up to five business days for your return to process should your merchandise be within our return policy conditions. Please note, due to differing financial institutions, it may take additional time for your refund to be reflected in your bank account. If you return more than $500 in a 12 month period, you will be subject to a modified return policy. We will contact you if your account/accounts should fall within these parameters. If you have any questions about the return process, please contact us at hello@lucaandgrae.com

Return Period:

Items can be returned within 14 days of purchase for an exchange, store credit, or refund and up to 30 days of purchase for store credit and exchanges only.

Holiday Return Extension:

** All Holiday purchases from Thanksgiving Day through December 1st will be eligible for return up until December 31st as a holiday courtesy. 

Required Return Qualifications:

Items must be returned in their original condition (tags attached, item unwashed and unworn). Shoe boxes need to be placed in a separate package, as they are considered part of the product's original condition. Shoe boxes returned damaged or taped will not be accepted. If returned merchandise does not meet our return policy conditions, you will forfeit compensation and the merchandise will be donated to a local charity. Only merchandise processed and identified on the returns platform will be accepted. Any additional items not registered for return will be ineligible for a refund. 

Items Not Eligible For Return:

For hygienic reasons, we do not accept the return or exchange of bodysuits.

Accessories

All marked down Final Sale items 

Grab Bags

*Swim IS eligible for return so long as the hygienic liner is in tact and has not been removed or tampered with.

Return Details:

FREE RETURN LABELS ARE OFFERED FOR US (DOMESTIC) EXCHANGE AND STORE CREDIT ONLY. Any return processed for a refund to payment will include a $7.00 processing fee. All International orders will need to process returns through our customer service department by contacting hello@lucaandgrae.com for assistance.

The Process: 

1.  Find Your Order Number

You can access your order number in your LG Account under orders. If you do not have an account, you will need to locate your confirmation email for that specific order. To begin your return, please process here.

     2. Print Your Return Label

     After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.

    3. Attach Return Label

    Once you have printed your label, you will need to prepare your merchandise to ship back to our return facility. Please ensure item(s) are packaged securely. If you are reusing the original package you will need to cover the previous shipment label with the new return label. After all merchandise is packaged, sealed, and labeled you may drop off the return to any local USPS location.

    You will receive a refund notification once your return has been processed. Refund to payment could take up to five business days to credit to your account.

    4. Exchanges

    All exchanges are for same merchandise. Exchanges will include sizing adjustments only. Newly requested exchange merchandise will be sent out upon receipt and scan of returned exchange(s) to USPS.

    Exchanges: 

    Due to high demand and popularity, we cannot guarantee your item will be available for exchange. Exchanges are processed for the amount paid for each item. We do not honor new discount codes on exchanges.  

    Refunds:

    We are now offering refunds on all orders. A processing fee of $7.00 will be deducted from your refund for the return shipping label. All refunds will be issued to your original form of payment, including AfterPay. If a gift card was used to pay for part or all of the order, the refunded amount will go back to the gift card first. Any remaining funds will then be issued to the second form of payment.

    Please direct any customer service needs to hello@lucaandgrae.com with any questions regarding returns, exchanges, or refunds.  

    International Returns:

    All International Returns customers will need to contact our customer service at hello@lucaandgrae.com for assistance in the return process.  Returns will be at the expense of the customer and shall be approved and assisted by our customer service department.  International Returns DO NOT process on our online site return link only through customer service assistance**

     

    *Luca + Grae reserves the right to refuse any returns as well as make changes to our return policy at any time. It is the customers responsibility to review all store policies before placing an order or submitting a return request*