Shipping & Returns
Returns are accepted for store credit only within 14 days of merchandise ship date for domestic delivery, and 30 days for international customers. If said time periods have passed since date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we can not offer you store credit. Sale items (marked down merchandise), intimates, accessories, candles, and bodysuits can not be returned or refunded. Swim is returnable so long as the hygienic liner is in tact. To complete your return, your receipt is required. Please complete our Return Information form by circling your reason for return and including this with your unwanted merchandise. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please ship your item to this address -
Luca + Grae
935 North 1300 West
St. George, UT 84770
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund.
Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s).
Unfortunately all sale items are final (along with accessories, intimates, and bodysuits).
DO NOT SEND BACK YOUR MERCHANDISE IF IT WAS A MARKED DOWN ITEM. We will not be processing your item if you send it to our warehouse for return and it is a marked down sale item. We cannot return these items as they are final sale. If sent back there will not be a credit given of any kind and you will be responsible for fees of shipping back to you.
Items bought with an online code are final sale and not returnable. We are sorry for the inconvenience.
Orders placed Monday - Friday before 2PM MST (excluding holidays) will be processed and shipped within 48 hours. Orders placed on weekends will be processed within 48 hours on the next business day. Delivery estimate dependent on method of shipping chosen at time of purchase. We offer First Class options and Priority options. Priority mail does NOT mean One Day shipping, however it is a faster option. Regardless of what shipping method you choose, we still process and ship orders in the timeframe listed above. We ship worldwide. We are not responsible for fees related to international customers paying to receive their packages. Shipping during holiday periods may take up to 36 hours after placement when placed Monday - Friday before 2PM MST.
*Luca + Grae is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.