What is your return policy?

As all items are marked final sale, we are currently not accepting returns at this time.  

  

When are you getting more of _____ in stock?

We do our best to restock items that sell out. Unfortunately, we are not always able to restock due to manufactures availability.

 

When will my order ship?

Orders are fulfilled Monday - Friday in the order in which it was received. The shipping speed chosen at checkout will take effect once the order has left our facility. 

Please note: during busy periods, a new collection launch, or a sale there may be some delays

 

When will you post new arrivals?

You can follow our Instagram here or sign up for push notifications via our app to be notified when new items are available.

 

How does sizing run?

Sizing is standard US size runs unless otherwise stated in the product listing. Find our size chart here

 

Why do some international customers have to pay to receive their packages?

All countries worldwide require different customs regulations and fees associated with such. Unfortunately, we do not determine the customs and duties fees and/or shipping rates to international locations.  The customer will need to assume all fees associated with international shipping procedures.

 

Where do I go to complete my return?

As all items are marked final sale, we are currently not accepting returns at this time.  

For any questions or concerns please reach out to hello@lucaandgrae.com